Privacy Policy

1. Who We Are

Retreats Package is a luxury retreat planning concierge service based in Ibiza, Balearic Islands, Spain. We operate the website retreatspackage.com and related services. For data enquiries, contact us at: info@propertyservicesibiza.com.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number — provided when you submit an enquiry or lead form.
• Retreat details: group size, retreat dates, retreat type, and notes you provide during the planning process.
• Usage data: pages visited, time on site, browser type, and approximate location via cookies and analytics tools.
• Communications: email correspondence when you contact us directly.

3. How We Use Your Data

Your data is used for the following purposes:

• To respond to your retreat enquiries and send you a custom retreat proposal.
• To coordinate villa, chef, and activity bookings on your behalf.
• To send relevant service information, updates, and newsletter content (with your consent).
• To improve our website and services using aggregated, anonymised analytics data.
• To comply with legal obligations.

We do not sell your personal data to third parties. We may share data with trusted suppliers (villas, chefs, activity providers) strictly as needed to fulfil your retreat booking.

4. Legal Basis for Processing

We process your data under the following legal bases (GDPR Art. 6):

• Contract performance: processing necessary to deliver the retreat planning service you requested.
• Legitimate interests: analytics and service improvement.
• Consent: marketing emails — you may withdraw consent at any time.

5. Cookie Policy

We use the following types of cookies:

• Essential cookies: required for the website to function correctly (session management, security).
• Analytics cookies: we use Google Analytics to understand how visitors use our site. This data is aggregated and anonymised. You can opt out via your browser settings or the Google Analytics opt-out extension.

You can control or delete cookies via your browser settings. Disabling essential cookies may affect site functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by law. Enquiry data is retained for up to 3 years. You may request deletion at any time.

7. Your Rights

Under GDPR, you have the right to: access your data, correct inaccurate data, request deletion, restrict or object to processing, and data portability. To exercise these rights, email us at info@propertyservicesibiza.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Our platform uses encrypted connections (HTTPS) and access controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at this URL with the date of last update.

10. Contact

For any questions regarding this Privacy Policy or your personal data, contact us at:
Retreats Package
Ibiza, Balearic Islands, Spain
Email: info@propertyservicesibiza.com